Shipping and returns

At Diamond Knitland, we strive to provide you with a seamless shopping experience, from placing your order to receiving your products. Here are the details of our shipping and returns policies:

Shipping policy

1. Shipping Options

We offer various shipping options to suit your needs:

• Standard Shipping: Estimated delivery time is 5-7 business days.
• Express Shipping: Estimated delivery time is 2-3 business days.
• International Shipping: Delivery times may vary depending on your location. Please allow 10-14 business days for international shipments.

2. Shipping Costs

Shipping costs are calculated based on the weight, size, and destination of your order. These charges will be displayed during the checkout process. We offer 10% discount shipping on orders over 1000$.

3. Order Processing

Once your order is placed, it will be processed within 1-2 business days. You will receive a confirmation email with your order details and tracking information.

4. Delivery Information

Please ensure that the shipping address provided during checkout is accurate. We are not responsible for any delays or issues caused by incorrect or incomplete address information. If you need to update your shipping address after placing an order, please contact us immediately.

Returns Policy

1. Eligibility for Returns

You may return eligible items within 30 days of receipt for a full refund or exchange. Items must be in their original condition, unworn, and with all tags attached.

2. Items Not Eligible for Return

The following items cannot be returned:

• Custom or personalized items.
• Items that have been worn or washed.
• Clearance or sale of items (unless they are defective).

3. Return Process

To initiate a return, please follow these steps:

• Contact our customer support team via email at [info@diamondknitland.com ] or phone at [(+977) 9851024416].
• Pack the items securely in the original packaging or similar packaging to prevent damage during transit.
• Include the RA number and a copy of your order confirmation in the package.
• Ship the package to the address provided by our customer support team. You are responsible for the return shipping costs unless the item is defective or damaged.

4. Refunds and Exchanges

Once we receive and inspect the returned items, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. If you choose an exchange, we will ship the new items to you as soon as possible.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as appropriate. Please provide photos of the damaged or defective item to assist with the resolution.

Additional Information

1. Gifts

If you received an item as a gift and need to return it, please contact us for assistance. We will help you process the return and issue a refund or exchange as appropriate.

2. Questions or Assistance for shipping and returns

If you have any questions or need assistance with shipping or returns, please don’t hesitate to contact our customer support team. We are here to help you every step of the way.

By understanding and adhering to our shipping and returns policies, you can enjoy a hassle-free shopping experience with Diamond Knitland. Thank you for choosing us!